Location: Hybrid Working (Offering a blend of working from home, alongside office locations at Harrogate and Northallerton)

Contract: Permanent / Full Time - 37 hours per week

Salary: Scale 4 – 5 (£24,921 - £29,874)

Customer Service Adviser Role Profile

We have an exciting opportunity for 2 x Customer Service Adviser’s to join The Office of the Police, Fire and Crime Commissioner (OPFCC) Complaints and Recognition team.

Working with the Senior Customer Service Adviser, you will provide exemplary customer service for Commissioner casework on correspondence, complaint, and recognition cases. You will positively represent the Office of Police, Fire & Crime Commissioner (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS), through first contact and any ongoing customer liaison.

To be successful in the role you will:

• Be able to independently manage caseloads, assessing, investigating, and collating all the relevant information to inform decision making.
• Have strong experience of complaints and recognition handling (either in the public or private sector).
• Be confident dealing with customers, taking the time to understand complex issues, and ensuring that customer concerns are resolved swiftly.
• Have demonstrable working relationships and be able to communicate with both internal and external stakeholders.
• Demonstrate excellent organisational skills with the ability to manage workload dependent on current priorities.
• Demonstrate a high standard of written English, tone, and language style.

For a full outline of the responsibilities of the role, please view the Role Profile.

Working for us - what we can offer you:

Working for the OPFCC is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve. 

You’ll receive a competitive salary and be entitled to a Local Government pension scheme, leave entitlements and other employee benefits. Unison is the recognised trade union and there are also several employee support networks. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.

You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best. 

We are committed to staff wellbeing, and we are able to offer flexible and remote working, as well as the use of modern office space across the North Yorkshire OPFCC estate (including Harrogate and Northallerton).

We value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team - positiveaction@northyorkshire.police.uk

For further information about this role and support with any questions, please contact Tina James-McGrath, Customer Service Manager - tina.james-mcgrath@northyorkshire-pfcc.gov.uk

Closing date: Monday 6^th May 2024 @ 09:00am

Interviewing: Week Commencing 13^th May 2024